Your email,
next to your customers
Connect Gmail, Outlook or any IMAP account and read, write and organise email inside BOOM ERP. Share a mailbox with your team, sort mail automatically with rules, and turn a message into a lead, a ticket or a task in one step.
Connect Your InboxEmail That Works With the Rest of Your System
No more switching between the inbox and the CRM. Every email can become work your team tracks.
Connect Any Account
Connect Gmail or Outlook with a secure sign-in, or add any other provider with its IMAP and SMTP details. Test the connection before you save.
- Gmail and Google Workspace
- Outlook and Microsoft 365
- Any IMAP and SMTP provider
- Connection test
Shared Mailboxes
Assign one mailbox to several staff members so they share the same inbox — ideal for sales@ or support@ addresses. Each person can have a default sending account.
- One inbox for the whole team
- Assign staff per mailbox
- Switch between mailboxes
- Default account when composing
Turn Email Into Work
From any email, create a lead, open a support ticket or assign a task, and link the email to a customer so the conversation stays on their record.
- Create a lead from an email
- Open a ticket from an email
- Assign a task
- Link emails to customers
Rules That Sort for You
Write rules on the sender, recipient, subject or body. When a rule matches, the email is moved, marked, tagged or deleted automatically, in the order you set.
- Conditions on from, to, subject, body
- Contains, equals, starts or ends with
- Move, mark, tag or delete
- Rule order you control
Snooze and Schedule
Snooze an email until the time you choose and it reappears in your inbox. Write a message now and schedule it to go out later.
- Snooze until a set time
- Scheduled sending
- Drafts saved
- Outbox with send status
Stay Organised
Star, mark as important, tag, archive or move emails to folders. Bulk actions let you handle many messages at once.
- Stars and important flag
- Tags
- Archive and folders
- Bulk actions
Find Any Message
Search by sender, subject or body, filter by date range, tag, read status or attachments, and read in a preview pane without leaving the list.
- Advanced search
- Date and tag filters
- Has-attachment filter
- Preview pane
Your Way of Reading
Choose a compact or comfortable layout, show emails with full formatting or as plain text, hide quoted text, and decide whether reading here marks mail as read on the server.
- Layout density
- HTML or plain text
- Hide quoted text
- Read status synced if you choose
Mailbox: The Inbox Your Whole Team Can Work From
Customer conversations often live in personal inboxes, out of sight of the team. Mailbox brings them into BOOM ERP, where they can be shared, sorted and turned into leads, tickets and tasks.
You choose what is imported: only unread emails to avoid duplicates, or everything for a first migration. Reading an email here can leave it unread in Gmail or Outlook, or sync the read status back — your choice.
Mailbox works with the rest of BOOM ERP: create leads in the CRM, open Support Tickets from customer emails, and assign tasks to your projects team.
From Inbox to Action
1. Connect
Sign in with Gmail or Outlook, or enter IMAP and SMTP details.
2. Share
Assign the mailbox to the staff who should read and reply from it.
3. Sort
Rules move, tag and mark new mail as it arrives.
4. Act
Turn an email into a lead, a ticket or a task, or link it to a customer.
Everything in One Inbox
What your team gets with Mailbox:
- Accounts — Gmail, Outlook and any IMAP/SMTP provider.
- Shared mailboxes — one inbox assigned to several staff.
- Compose — templates, drafts and scheduled sending.
- Rules — conditions on from, to, subject and body.
- Rule actions — move, mark read, mark important, tag or delete.
- Snooze — hide an email until the time you pick.
- Organise — stars, importance, tags, archive and folders.
- Search — sender, subject, body, dates and attachments.
- Leads and tickets — create either one straight from an email.
- Tasks — assign follow-up work from a message.
- Customers — link emails to customer records.
- Import control — unread only or everything, with read-status sync.
Where Teams Put It to Work
Want to see it first? Talk to us, or compare the plans.
Frequently Asked Questions
Which email providers work with Mailbox?+
Can several staff members share one mailbox?+
Can I create a lead or a ticket from an email?+
Can emails be sorted automatically?+
Can I send an email later?+
Will reading here change my Gmail or Outlook?+
Bring customer email out of personal inboxes.
One shared inbox, connected to your leads, tickets and tasks. Talk to us for a quick walkthrough.
Connect Your Inbox