Calls, Contracts & Tickets —
One Record for Every Client
Log calls with follow-up reminders that repeat until they're done, track support tickets, and manage contracts from signature to renewal with an alert a week before expiry. All of it sits on the same client record, next to invoices and projects — in Arabic and English.
Why Are You Losing Existing Clients?
Three real client-management gaps — and the working tools that close each one.
Slow Responses
A client who waits days for an answer starts shopping around. Logged calls carry follow-up dates with reminders that repeat until done, and support tickets keep every request in front of your team until it's answered.
Scattered Client Data
Excel sheets and chat threads swallow client details. Here every client has one record holding their contacts, notes, tickets, invoices, and contracts — plus every call ever logged under their phone number.
Inconsistent Service
Nothing pushes a client away like re-explaining their problem to a new employee. Tickets keep the full request-and-reply history on the client's record, so anyone on the team continues exactly where the last conversation stopped.
Build One Record per Client
Add each client with their contact persons, then sort them into groups you define yourself — VIP, sector, or size. Custom fields hold the details your business actually needs, and permissions control exactly what each contact and employee can see.
Log Calls and Lock In the Follow-Up
Every call is logged with its outcome, notes, and the client's interest status, linked to the right lead or customer. Set a follow-up date and the assigned employee gets notified — 24 hours or 2 hours ahead — with overdue reminders repeating until the follow-up is marked done.
Open the Full History Before Every Reply
One profile shows the client's tickets, invoices, contracts with their statuses, projects, and every note your team saved. Whoever picks up reads the whole story in seconds, so no client ever repeats what they already told a colleague.
An Integrated CRM Connected to Your Whole Business
BOOM ERP's integrated CRM gives you one customer view across sales, finance, projects, and support — so every team works from the same record. Built for businesses in Jordan and the Middle East.
A CRM that only your sales team uses creates blind spots. When the CRM is connected to billing, delivery, and support, everyone sees the full customer story — and nothing falls through the cracks.
One Customer, One Record
Unify the customer
Every contact, deal, invoice, and ticket on one record.
Connect the teams
Sales, finance, and support work from the same data.
See the full history
Know every interaction a customer has had with you.
Act with context
Make every conversation smarter with the full picture.
Everything Connected to the Customer
A CRM that talks to the rest of your business:
- 360° customer view — deals, invoices, projects, and support in one place.
- Sales pipeline — manage and forecast every deal.
- Connected to finance — see what each customer is worth.
- Connected to projects — track delivery after the sale.
- Support history — every ticket on the record.
- Automation — workflows across the customer journey.
- Fully Arabic & cloud-based.
Frequently Asked Questions
What makes a CRM 'integrated'?+
Can I see invoices and projects on the customer record?+
Does it include a sales pipeline?+
Will different teams see the same data?+
Is it suitable for SMEs in the region?+
A CRM that works with you, not against you
Every client, every deal and every invoice in one place — instead of scattered across spreadsheets and WhatsApp.
Start organizing your clients and deals. Ideal for small teams still running on spreadsheets.
- Up to 3 Users
- Clients & Deals PipelineWhat's included?Client and contact records · Deal pipeline board · Estimates · Invoices and payments · Tasks and calendar · Client portal · Staff permissions · Core reports
- Estimates, invoices and payments
- 20 GB Storage
- Email Support
Turn opportunities into signed deals, and track everything from first call to final signature.
- Up to 10 Users
- Everything in Start
- Proposals & Contracts with e-signature
- Appointments, calls and support ticketsAlso in Pro:Proposals with e-signature · Contracts and expiry alerts · Appointment booking · Call log · Support tickets · Knowledge base · Surveys · Document management · Expenses · Data export
- Recurring invoices and subscriptions
- 50 GB Storage
- Priority Support
Add projects and accounting — run your whole operation from one system.
- Up to 25 Users
- Everything in Pro
- Project Management + AccountingAlso in Team:Project and task management · Accounting, journals and financial reports · Custom tables and fields · Goals and KPIs · Password vault · API access · White label
- White Label (your own domain)
- API access and custom tables
- 100 GB Storage
- Priority Support
Need inventory or HR?
CRM plans cover selling, money and delivery. If you also need HR, warehouse and purchasing, the full BOOM ERP starts at $790.