Refund Policy

1. Overview

This Refund Policy explains how payments work at BOOM ERP. Our model is simple and transparent: try the platform free, with no payment details, and only pay when you are confident it is right for you.

Because we give you a full, risk-free trial before any payment, all subscription fees are non-refundable once paid. The sections below explain this in detail.

2. Free Trial — No Credit Card Needed

We want you to evaluate BOOM ERP with zero pressure and zero risk. Your free trial gives you full access to the platform for 7 days, at no cost and without providing any payment details.

This means you can fully test the platform and make an informed decision before any money changes hands. The trial is your opportunity to confirm BOOM ERP fits your business.

3. No Refunds After Subscription

Once you decide to subscribe and a payment is made, that payment is final.

Since the free trial lets you experience the full platform beforehand at no cost, subscribing is a confirmation that the Service meets your needs. We therefore do not issue partial or full refunds on subscription charges.

One exception: if BOOM ERP permanently discontinues the Service, or terminates your subscription without cause before the end of a period you have already paid for, we will refund the unused portion of that period on a pro-rata basis. This exception does not apply where we suspend or terminate your account because of a breach of our Terms of Service or unlawful use of the platform.

4. Cancelling Your Subscription

You remain in full control of your subscription:

• You can cancel at any time from your account settings or by contacting support.
• Subscriptions renew automatically at the end of each billing cycle — monthly plans every month, annual plans every 12 months — at the price then applicable to your plan, unless you cancel before the renewal date. Automatic renewal begins only after you choose to subscribe; nothing is charged during the free trial.
• Cancellation stops all future renewals and charges.
• Your subscription remains active until the end of the period you have already paid for.
• After that paid period ends your account is suspended and we securely retain your data for 3 months, during which you can still request an export by contacting our support team. After those 3 months the data is permanently deleted.
• Cancelling does not generate a refund for the current or past billing periods.
• You can upgrade your plan or switch between monthly and annual billing at any time from your account. Any change applies to your subscription going forward and does not create a refund of fees already paid for the current period.

5. Billing Errors

If you believe you were charged in error — for example, a duplicate charge or a clear technical billing mistake — please contact us within 7 days of the charge. We will review genuine billing errors in good faith and correct any verified mistake.

This applies strictly to billing errors and does not change the non-refundable nature of valid subscription payments described above.

6. Changes to This Policy

We may update this Refund Policy as the platform and our billing options develop, or as the law requires. When we make material changes we will update the Last Updated date shown at the top of this page and, where a change significantly affects your rights, notify account owners by email. Continuing to use the Service after an update means you accept the revised policy.