Listen to
Your Customers
Build and send customer surveys, 0% questionnaires, and feedback forms. Trigger them after invoice, after support ticket, or on demand. Analyze results in real-time charts.
Launch a Survey
Drag-and-Drop Survey Builder
Build surveys with drag-and-drop. Multiple question types — multiple choice, rating, 0%, text, matrix. Conditional logic to skip irrelevant questions per respondent.
- Drag-and-drop builder
- Multiple question types
- Conditional logic
Trigger-Based Sending
Trigger-send a survey after every paid invoice, completed project, or closed support ticket. Catch feedback while the experience is fresh — without manual sending.
- After invoice trigger
- After project completion
- After support ticket close
- Zero manual sending
NPS & CSAT Built-In
Pre-built NPS (Net Promoter Score) and CSAT templates. Trigger-calculate scores, identify detractors, and trigger follow-up workflows for unhappy customers.
- Pre-built NPS template
- CSAT scoring
- Trigger-detractor alerts
- Follow-up workflows
Multi-Channel Delivery
Send surveys via email, WhatsApp, or embedded link. Customers respond on phone or desktop. Anonymous mode supported for honest feedback.
- Send via email
- Send via WhatsApp
- Public link option
- Anonymous responses
Real-Time Analytics
Watch responses come in live. Charts update in real-time. Filter by date, branch, or customer segment. Export raw data to CSV for deeper analysis.
- Live response charts
- Filter by segment
- Real-time updates
- CSV export
Per-Branch Surveys
Run different surveys per branch with isolated responses. Each branch manager sees only their own data; admins see consolidated views and cross-branch benchmarks.
- Surveys per branch
- Isolated responses
- View/create/edit/delete
- Cross-branch benchmarks
Insights Dashboard
Track response rate, average score, top complaints, and trending issues. Compare branches, products, or time periods to spot what is working — and what is not.
- Response rate tracking
- Score trends over time
- Top complaints surfaced
- Branch comparison
CRM-Linked Feedback
Every response is linked to the customer who submitted it. Open a customer profile and see all their past feedback — perfect for retention and upsell planning.
- Linked to CRM records
- Per-customer history
- Retention insights
- Upsell signals
